Overview
At Synchronized Group LLC, we offer a 7-day trial period for our Managed WordPress Hosting services. Our refund policy is designed to provide clarity and transparency regarding our terms. As a general rule, we do not offer refunds outside of specific circumstances outlined below.
7-Day Trial Period
All new customers receive a 7-day trial period to test our services
During this period, you can evaluate if our hosting services meet your requirements
We encourage thoroughly testing all features you require during this trial period
No-Refund Policy
After the 7-day trial period, we generally do not offer refunds for our services. This includes:
Monthly hosting plans
Yearly hosting plans
Add-on services
Domain registrations
SSL certificates
Premium plugins
Limited Exceptions
Refunds may be considered only in the following specific circumstances:
Technical Requirements: If you have specific technical needs that:
Were not identified during the trial period
Are explicitly required for your website functionality
At Synchronized Group LLC has confirmed we cannot provide these services
Service Availability
In the rare event of extended service outages that are entirely our responsibility
Non-Refundable Circumstances
Refunds will not be issued under the following conditions:
Account termination due to policy violations
Cancellation of service after the trial period
Change of mind after the trial period
Issues that arise from your content, plugins, or themes
Domain name registrations and renewals
Third-party services or licenses
Plan-Specific Policies
Monthly Plans: No partial or prorated refunds are offered
Yearly Plans: Refunds for yearly plans are evaluated on a case-by-case basis at At Synchronized Group LLC’s sole discretion
How to Request a Refund Consideration
If you believe your situation qualifies for a refund under our limited exceptions:
Contact our customer support team
Provide detailed information about your specific case
Allow up to 5 business days for review
Processing Time
If a refund is approved, please allow 5-10 business days for processing. The time for funds to appear in your account depends on your payment method and financial institution.
Policy Changes
We reserve the right to modify this refund policy at any time. Changes will be communicated via email and/or our website.
Questions
If you have questions about our refund policy, please contact our customer support team.